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Privacy Policy

Pro Image Car Care. Last updated: November 13, 2026

Pro Image Car Care is a Michigan limited liability company proudly based in Macomb, Michigan. We wrote this policy to give you an honest, accurate picture of how we actually handle your information, consistent with the Michigan Consumer Protection Act (MCL 445.901 et seq.). Whenever our practices change, we will update this policy to match.

This Privacy Policy explains how Professional Image Car Care LLC, doing business as Pro Image Car Care ("Pro Image," "we," "us"), collects, uses, and shares personal information when you visit proimagecarcare.com (the "Site"), shop our products, request a quote, book a service, or sign up for updates.

Information we collect

  • Information you give us: your name, email, phone number, billing and shipping address, and any details you share in our quote, booking, contact, or email signup forms, including event promotion and fleet details.
  • Order information: the products you purchase, your order totals, and shipping details. Payments are processed by our payment provider, Stripe. We do not store full card numbers.
  • Device and usage information: when you browse the Site, we and our service providers automatically collect your IP address, browser type, device, the pages you view, the site that referred you, and the date and time of your visit. We do this using cookies, log files, and similar tools, such as Google Analytics and Meta Pixel tags.

How we use your information

  • To process and ship your orders, send order confirmations and invoices, and take care of returns.
  • To answer your quote requests, schedule your appointments, and provide our detailing and event services.
  • To keep in touch with you about your order, booking, or question.
  • With your consent, to share product news, event highlights, and offers by email or text message.
  • To prevent fraud, keep the Site secure, and improve both the Site and our marketing.

Text messages (SMS)

If you opt in, Pro Image may text you about your orders, appointments, and quotes, and, if you choose, send you promotions. How often we message you varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. You do not have to agree to texts to make a purchase. We do not sell, rent, or share your mobile number or your SMS opt-in consent with third parties or affiliates for their marketing purposes.

How we share information

We share information only with the service providers who help us run our business, such as our website, CRM, and booking platform (HighLevel), our payment processor, shipping carriers, and our email and SMS delivery providers. They may use your information only to provide services to us. We may also disclose information when the law requires it, or to protect our rights. We do not sell your personal information.

Cookies and your choices

You can block or delete cookies in your browser settings, though some parts of the Site may not work properly without them. You can opt out of interest-based ads at https://optout.aboutads.info/, Google Ads Settings, and Facebook ad preferences. At this time, we do not respond to browser "Do Not Track" signals.

How we protect your information

We use reasonable administrative, technical, and physical safeguards to protect personal information. Payment card data is handled by our payment processor and is not stored by us. Only the people who need access to your customer records in order to serve you can see them. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Data security incidents

If a security breach involving your personal information ever occurs, we will notify affected Michigan residents as required by the Michigan Identity Theft Protection Act (MCL 445.61 et seq., including the notice requirements of MCL 445.72), and we will meet any other notification duties that apply.

Sensitive information

We do not ask for or collect Social Security numbers, driver's license numbers, or other government ID numbers through the Site. If we ever need one for a specific business purpose, we will handle it as the Michigan Social Security Number Privacy Act (MCL 445.81 et seq.) requires.

Your rights

At any time, you may ask us to access, correct, or delete the personal information we hold about you, or to stop sending you marketing messages. Just email [email protected] or call (248) 854-2140, use the unsubscribe link in any of our emails, or reply STOP to any text. We will respond within 30 days. Michigan does not currently have a general consumer privacy statute, but if you live in a state that gives you additional privacy rights, we will honor them as that state's law requires.

Data retention

We keep order and customer records for as long as we need them for business, tax, and legal purposes, or until you ask us to delete them where the law allows.

Children

The Site is not intended for children under 13, and we do not knowingly collect their information.

Changes

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed.

Governing law

This policy and any dispute about it are governed by the laws of the State of Michigan, without regard to its conflict-of-law rules.

Contact us

Professional Image Car Care LLC (Pro Image Car Care)
Macomb, Michigan
Phone: (248) 854-2140
Email: [email protected]

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