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Terms and Conditions

Pro Image Car Care. Last updated: November 13, 2026

1. Overview

proimagecarcare.com (the "Site") is operated by Professional Image Car Care LLC, a Michigan limited liability company doing business as Pro Image Car Care ("Pro Image," "we," "us," "our"). We offer the Site, including all information, tools, products, and services available through it (together, the "Service"), on the condition that you accept these Terms and Conditions ("Terms") and the policies referenced here, including our Privacy Policy, Return Policy, and Shipping Policy.

By visiting the Site, buying from us, requesting a quote, booking a service, or submitting a form, you agree to these Terms. If you do not agree, please do not use the Site or the Service. Our Site, forms, checkout, booking, and email/SMS tools are provided through the HighLevel platform.

2. Eligibility

By using the Service, you confirm that you are at least the age of majority in your state of residence, or that you have that age and have given consent for any minor dependents to use the Site. You may not use our products or the Service for any illegal or unauthorized purpose.

3. General conditions

  • We may refuse service to anyone for any lawful reason at any time.
  • Information you send (other than payment card information) may be transmitted over various networks. Payment card information is encrypted in transit and handled by our payment processor.
  • You may not copy, resell, or exploit any part of the Site or Service without our written permission.
  • Headings are for convenience only and do not affect the meaning of these Terms.

4. Accuracy of information

We work hard to keep the Site accurate, but information on the Site is provided for general information only and may not always be complete or current. We may update content at any time but are not obligated to do so.

5. Changes to the Service and prices

Prices are subject to change without notice. The prices in effect at the time you place your order apply to that order. We may modify or discontinue any part of the Service at any time, and we are not liable to you or any third party for any modification, price change, suspension, or discontinuance.

6. Products and services

  • Availability: Some products may be available only online or in limited quantities. We may limit quantities, discontinue products, or decline orders at our discretion. Returns are handled under our Return Policy.
  • Colors and images: We do our best to display product colors and images accurately, but we cannot guarantee that your screen will show them exactly.
  • Results vary: Results depend on the surface, its condition, and how the product is applied. Before first use, test each product on a small, inconspicuous area. Always follow the label directions and any safety information.
  • Services: Our detailing and show/event vehicle preparation services are provided by quote. The scope, price, schedule, and any deposit or cancellation terms for each job are set out in the quote or agreement for that job.
  • We do not warrant that any product, service, or result will meet your expectations, except as stated in writing by us or required by law.

7. Billing and account information

We may refuse or cancel any order, including orders that appear to be placed by dealers, resellers, or distributors without our approval, or orders with suspected fraud or errors. If we change or cancel an order, we will try to let you know using the email, phone number, or billing address you provided. You agree to provide current, complete, and accurate purchase and contact information and to update it promptly when it changes.

8. Optional tools

We may give you access to third-party tools (for example, booking, chat, or payment tools) that we do not monitor or control. These tools are provided "as is," without warranties of any kind, and your use of them is at your own discretion and subject to the third-party provider's terms.

9. Third-party links

The Site may link to third-party websites. We are not responsible for their content, products, services, or practices. Please review their policies before you engage with them.

10. User comments and submissions

We love hearing from you. If you send us comments, reviews, photos, suggestions, or other materials ("submissions"), you agree that we may use, edit, and publish them in any medium without obligation to keep them confidential, pay for them, or respond to them. You agree that your submissions will not violate anyone's rights, will not be unlawful, abusive, or obscene, and will not contain malware. You may not use a false email address or impersonate anyone. We may remove any submission at our discretion.

11. Personal information and SMS

Your submission of personal information through the Site is governed by our Privacy Policy. If you opt in to text messages, your SMS consent and how we use it are also governed by our Privacy Policy. Consent to receive marketing texts is not a condition of purchase, and you can reply STOP at any time to opt out.

12. Errors, inaccuracies, and omissions

The Site may occasionally contain errors relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We may correct errors, update information, or cancel orders if information is inaccurate, at any time, including after you have submitted an order. If we cancel an order you have already paid for, we will refund you.

13. Prohibited uses

You may not use the Site or its content: (a) for any unlawful purpose; (b) to encourage others to break the law; (c) to violate any law or regulation; (d) to infringe our or anyone else's intellectual property; (e) to harass, abuse, defame, or discriminate against anyone; (f) to submit false or misleading information; (g) to upload viruses or malicious code; (h) to collect or track others' personal information; (i) to spam, phish, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or get around the Site's security features. We may end your use of the Site for violating these rules.

14. Disclaimer of warranties; limitation of liability

To the extent Michigan law allows:

  • We do not guarantee that the Site will be uninterrupted, timely, secure, or error-free.
  • Except as expressly stated by us in writing, the Site, products, and services are provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
  • Pro Image and its members, managers, employees, agents, contractors, and suppliers are not liable for any indirect, incidental, special, punitive, or consequential damages, including lost profits, arising from your use of the Site, products, or services. Our total liability for any claim relating to a product or service will not exceed the amount you paid for that product or service.

Some states do not allow certain warranty exclusions or liability limits, so some of the above may not apply to you. Nothing in these Terms limits any rights you have as a consumer that cannot be waived under Michigan law, including under the Michigan Consumer Protection Act.

15. Indemnification

You agree to indemnify and hold harmless Pro Image and its members, managers, employees, agents, contractors, and suppliers from any third-party claim or demand, including reasonable attorneys' fees, arising from your breach of these Terms or your violation of any law or the rights of a third party.

16. Severability

If any part of these Terms is found unlawful, void, or unenforceable, that part will be enforced to the fullest extent permitted by law and the rest of these Terms will remain in effect.

17. Termination

These Terms remain in effect until ended by you or us. You may end them at any time by no longer using the Site. We may end them, or deny you access to the Service, if we believe you have violated these Terms. Obligations incurred before termination, including amounts owed, survive.

18. Entire agreement

These Terms, together with our posted policies and any written quote or agreement for a specific service, are the entire agreement between you and Pro Image about the Site and Service and replace any prior agreements. If a service quote or agreement conflicts with these Terms, the quote or agreement controls for that job. Our failure to enforce any part of these Terms is not a waiver. Any ambiguity will not be interpreted against the drafting party.

19. Governing law and venue

These Terms are governed by the laws of the State of Michigan, without regard to its conflict-of-law rules. Any dispute arising from these Terms or the Service will be brought in the state courts located in Macomb County, Michigan.

20. Changes to these Terms

We may update these Terms at any time by posting the changes on this page. The "Last updated" date shows when they last changed. Your continued use of the Site after changes are posted means you accept them.

21. Contact information

Questions about these Terms? We're happy to help. You can reach us at:

Professional Image Car Care LLC (Pro Image Car Care)
Macomb, Michigan
Phone: (248) 854-2140
Email: [email protected]

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