Shipping Policy

Pro Image Car Care. Last updated: November 13, 2026

This policy explains how Professional Image Car Care LLC, doing business as Pro Image Car Care ("Pro Image," "we," "us"), ships orders placed on proimagecarcare.com, so you know exactly what to expect from checkout to your driveway.

Processing time

Orders ship from Michigan within 1–3 business days after the order is placed, excluding weekends and holidays. During busy periods or for large orders, processing may take longer, and we will let you know if your order will be delayed.

Shipping costs

Shipping is not free. Shipping charges are calculated at checkout based on the items, weight, and destination, and are paid by the customer. You will see the shipping cost before you complete your purchase.

Carriers and destinations

We ship with USPS. We currently ship to addresses within the United States only.

Tracking

Once your order ships, we will email you a tracking number so you can follow your package along the way.

Delivery times

Delivery times provided at checkout or by the carrier are estimates and are not guaranteed. We are not responsible for delays caused by the carrier, weather, or other events outside our control.

Damaged or lost packages

Please inspect your order on delivery. If your package arrives damaged, or tracking shows it was delivered but you did not receive it, contact us within 48 hours of delivery at [email protected] or (248) 854-2140, with your order number and photos of any damage. We will work with you and the carrier to resolve the issue.

Shipping address

Please double-check your shipping address at checkout. We are not responsible for orders sent to an incorrect or incomplete address provided by the customer. Any additional cost to reship an order because of an address error is the customer's responsibility.

Liquid products

Liquid products, including waterless wash and shine refills and bulk packs, ship in sealed containers packed to reduce the risk of leaks during transit.

Bulk, dealership, and freight orders

Bulk orders (such as the 4-gallon Multi-Jug Bulk Pack in quantity) and dealership or fleet orders may request a freight shipping quote. Please contact us at [email protected] or (248) 854-2140 before ordering.

Returns shipping

Return shipping costs are the customer's responsibility and are non-refundable, unless the return is due to our error. See our Return Policy for details.

Sales tax

Michigan sales tax is applied to orders where required by law.

Contact us

Professional Image Car Care LLC (Pro Image Car Care)
Macomb, Michigan
Phone: (248) 854-2140
Email: [email protected]