Return Policy
Pro Image Car Care. Last updated: November 13, 2026
We want you to be happy with every product you bring home for your vehicle. This policy applies to products purchased from Professional Image Car Care LLC, doing business as Pro Image Car Care ("Pro Image," "we," "us"), through proimagecarcare.com.
Return window
You may request a return within 30 days after you receive your order.
Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition you received it;
- In its original, sealed packaging (where applicable); and
- Accompanied by your order confirmation, receipt, or other proof of purchase.
How to start a return
Please reach out to us first to request a return authorization by emailing [email protected] or calling (248) 854-2140. Include your order number, the item(s) you would like to return, and the reason. If your return is approved, we will send you instructions on how and where to send your package. Items sent back without a return authorization may not be accepted.
Damaged, defective, or wrong items
Please inspect your order as soon as it is delivered. If an item arrives damaged, is defective, or is not what you ordered, contact us right away (see the Shipping Policy for the reporting timeframe) with your order number and photos of the item and packaging, so we can review the issue and make it right.
Non-returnable items
- Opened or used liquids: For safety and quality reasons, liquid products that have been opened or used (for example, waterless wash and shine, leather dressing, or leather cream) cannot be returned unless they are defective.
- Sale items and gift cards: We cannot accept returns on sale items or gift cards.
Not sure whether a specific item can be returned? Please contact us before you send it, and we will be glad to help.
Exchanges
The quickest way to get the item you want is to return the item you have and, once the return is accepted, place a separate order for the new item.
Refunds
Once we receive and inspect your return, we will let you know whether your refund is approved. Approved refunds are issued to your original payment method. Please allow time for your bank or card issuer to process and post the refund.
Shipping costs
Original shipping charges and return shipping costs are non-refundable, unless the return is the result of our error (for example, we sent the wrong item, or the item arrived damaged or defective).
Detailing and event services
Our detailing and show/event vehicle preparation services are provided by quote. Cancellations, rescheduling, deposits, and refunds for services are governed by the quote or agreement for each job.
Your rights under Michigan law
We handle refunds in line with the Michigan Consumer Protection Act (MCL 445.901 et seq.). Nothing in this policy limits any rights you have as a consumer under Michigan law.
Contact us
Professional Image Car Care LLC (Pro Image Car Care)
Macomb, Michigan
Phone: (248) 854-2140
Email: [email protected]